Warranty Claim Process
Thank you for choosing ARK Living. We’re committed to providing quality products and reliable after-sales support. If you face any issue covered under warranty, please follow the steps below to raise a warranty claim.
Eligibility for Warranty Claim
- The product must be covered under an active warranty
- The warranty must have been purchased at the time of order
- The claim should fall under the warranty terms and conditions
Step-by-Step Warranty Claim Process
Step 1: Email Your Issue
Please email your warranty claim details to:
Step 2: Email Subject Line
Make sure to mention “WARRANTY” clearly in the subject line.
Example:Subject: WARRANTY – Order ID #ARK12345
Step 3: Include Required Details
In your email, please include:
- Order ID
- A picture of warranty card
- Clear description of the issue
- Photos or videos showing the problem (if applicable)
- Your contact details
Incomplete information may delay the process.
Step 4: Verification Process
Once we receive your email, our team will review and verify the issue.
⏳ Verification Time:
3–5 working days
Step 5: Resolution
After verification, we will provide the most suitable solution based on the issue:
- Replacement of the product, or
- A new product, as per warranty approval
Our support team will keep you informed throughout the process.
Need Help?
If you have any questions regarding warranty coverage or the claim process, feel free to reach out to us at support@arkliving.store.
We’re here to help!